Gainsight is a customer success and post-sales platform that helps B2B SaaS and enterprise companies retain customers, drive product adoption, and grow revenue. Its CustomerOS platform unifies customer success, product analytics (Gainsight PX), community, and AI-powered insights via Atlas AI Agents (including Renewal AI). Gainsight pioneered the customer success software category and positions itself as the leader in 'Retention-as-a-Service' (RaaS). Founded in 2009 by Jim Eberlin and Sreedhar Peddineni (originally JBara Software), Gainsight was led for 13 years by CEO Nick Mehta before he transitioned to Board Member and Special Advisor in August 2025, handing the CEO role to Chuck Ganapathi. Vista Equity Partners acquired a majority stake in 2020 in a deal valuing the company at $1.1B.
Gainsight has been acquired
This company is no longer available on our private secondary market.
Company data and valuation marks are estimates and may be incomplete, stale, erroneous, or revised.
Founded
2009
Employees
1,000–1,500
Total Funding
$156M
5 rounds
Latest Valuation
$1.1B
May 9, 2017
Total raised $156M across 5 rounds
Funding data and valuation marks are estimates and may be incomplete, stale, erroneous, or revised.
Last updated 06-25-2026
Latest Round
Type
Series E
Date
May 9, 2017
Amount
$52M
Valuation
—
Lead Investors
| Date | Round | Amount Raised | Valuation | Lead Investors |
|---|---|---|---|---|
| May 9, 2017 | Series E | $52M | — | Lightspeed Venture Partners |
| November 12, 2015 | Series D | $50M | — | Insight Venture Partners |
| October 2014 | Series C | $25M | — | Bessemer Venture Partners |
Chuck Ganapathi
Chief Executive Officer
Nick Mehta
Board Member & Special Advisor to the CEO (Former CEO)
Competitor list is illustrative and may be incomplete, stale, or erroneous.
Totango (with Catalyst)
Combined customer success platform formed by the Totango/Catalyst merger; offers Totango, Catalyst, and Unison AI product lines targeting mid-market to enterprise CS teams.
ChurnZero
Customer success software primarily targeting SMB and mid-market SaaS companies; named a Leader alongside Gainsight in the 2025 Gartner Magic Quadrant for Customer Success.
Planhat
Customer platform combining customer success, data, and revenue workflows; named a Leader in the 2025 Gartner Magic Quadrant for Customer Success.
Vitally
Customer success automation platform aimed at fast-growing mid-market SaaS teams; emphasizes faster implementation and modern UX vs. legacy CS suites.
Custify
Lean customer success platform focused on SMB SaaS companies with smaller budgets and simpler CS workflows.
Salesforce (Service Cloud / Agentforce)
Salesforce's customer service and AI agent platform increasingly overlaps with post-sales and retention workflows historically owned by dedicated CS platforms like Gainsight.
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