Hark is a New York-based startup that reimagines Voice of Customer (VoC) programs for ecommerce by integrating video, audio, and multimodal feedback into customer communications. Its AI-native platform lets customers respond via video, voice notes, screen recordings, or text from a web browser, then uses AI to transcribe, structure, analyze sentiment, and surface themes. Hark connects qualitative customer feedback to performance metrics, helping growth, retention, CX, support, marketing, and product teams understand the 'why' behind customer behavior, prevent churn, and act faster. The platform includes an integrated conversational AI analyst (Emmy) and integrates with helpdesk and ecommerce tools.
Hark has been acquired
This company is no longer available on our private secondary market.
Company data and valuation marks are estimates and may be incomplete, stale, erroneous, or revised.
Founded
2022
Employees
2–10
Total Funding
$5M
2 rounds
Funding data and valuation marks are estimates and may be incomplete, stale, erroneous, or revised.
Total raised $5M across 2 rounds
Last updated 05-31-2026
| Date | Round | Amount Raised | Valuation | Lead Investors |
|---|---|---|---|---|
| Jun 18, 2024 | Seed Press release | $3.5M | — | Oceans Ventures |
| Jul 2022 | Pre-Seed | $1.5M | — | RiverPark Ventures |
Fran Brzyski
Co-Founder & CEO
Matt Ring
Co-Founder & CPO
Subbu Balakrishnan
Chief Technology Officer
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