Intercom
Fin (formerly Intercom, renamed May 2026) is an AI customer service company whose Fin AI Agent resolves support queries end-to-end across chat, email, WhatsApp, SMS, phone and Slack. It is powered by Apex, a proprietary model built for support use cases, and sold on outcome-based per-resolution pricing. Fin serves over 30,000 customers and reports resolving 76% of support volume autonomously; the legacy Intercom customer service platform continues as a product. Salesforce completed its acquisition of the company for approximately $3.6 billion in September 2026, and Fin now operates within Salesforce's AI Labs.
Acquired
Intercom has been acquired
This company is no longer available on our private secondary market.
Overview
Company data and valuation marks are estimates and may be incomplete, stale, erroneous, or revised.
Founded
2011
Employees
1,001–5,000
Total Funding
$490.75M
8 rounds
Latest Valuation
$2B
Jan 1, 2025
Secondary Signals (Note: SetterVC does not verify the accuracy of these)
3 signalsSalesforce completed its ~$3.6B acquisition of Fin (formerly Intercom) on 2026-09-10, ahead of schedule; Fin joins Salesforce AI Labs.
Company is now a Salesforce subsidiary; private-share secondary market has ended.
Secured $250M debt financing led by Hercules Capital (March 2026)
Debt-only raise avoids dilution; signals self-sufficient capital structure
In talks to sell >$100M shares via tender at $2B+ valuation per The Information
Explicit tender mark at $2B+ supports secondary pricing recovery from prior $1.3B
Funding
Funding data and valuation marks are estimates and may be incomplete, stale, erroneous, or revised.
Total raised $490.75M across 8 rounds
Last updated 10-07-2026
| Date | Round | Amount Raised | Valuation | Lead Investors |
|---|---|---|---|---|
| Mar 9, 2026 | Venture debt | $250M | — | Hercules Capital |
| 2025 | Secondary / Tender | $100M | $2B | Not disclosed |
| Mar 27, 2018 | Series D Bloomberg | $125M | $1.27B | Kleiner Perkins |
Valuation Trajectory
Funding data and valuation marks are estimates and may be incomplete, stale, erroneous, or revised.
Entry · Series D
$1.3B
Mar 2018
Intercom today
$2B
Jan 2025 · latest mark
Intercom multiple
1.6x
valuation uplift since first round
Y-axis is logarithmic. Hollow dots = estimated valuations. Does not represent realized investor returns.
Prominent Investors
Leadership
Eoghan McCabe
CEO and Chairman of the Board
Des Traynor
Chief Strategy Officer and Co-Founder
Ciaran Lee
Chief Engineer and Co-Founder
Archana Agrawal
President
Paul Adams
Chief Product Officer
Fergal Reid
Chief AI Officer
Darragh Curran
Chief Technology Officer
Jordan Neill
Chief Operating Officer
Dan Griggs
Chief Financial Officer
Lauren Cullen
SVP, People
Competitors
Competitor list is illustrative and may be incomplete, stale, or erroneous.
Zendesk
Enterprise customer experience suite with ticketing, workflows and a per-resolution AI agent; private since its 2022 take-private by Hellman & Friedman and Permira
Sierra
AI agent platform for customer service founded by Bret Taylor, competing directly on autonomous end-to-end resolution
Decagon
AI customer support agent startup selling outcome-based resolution automation to enterprise support teams
Ada
AI customer service automation platform covering chat, email, voice and SMS through a multi-model reasoning engine
Freshworks
Publicly traded support and CRM vendor whose Freshdesk product offers automation, self-service and multi-channel support
HubSpot Service Hub
Customer service component of HubSpot CRM offering shared inbox, automation and the Breeze customer agent
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