UserTesting is a human insight platform that enables organizations to capture authentic feedback and behavioral data from real users through video-based usability tests, surveys, prototypes, and in-the-moment customer experiences. Founded in 2007 by Dave Garr and Darrell Benatar, the company became a public benchmark for remote user research before being taken private in 2023 by Thoma Bravo and Sunstone Partners and combined with UserZoom to form one of the largest CX/UX insight platforms globally. Customers span Fortune 500 brands across technology, retail, financial services, media, and healthcare.
UserTesting is publicly traded
IPO'd on November 17, 2021
This company is no longer available on our private secondary market. Shares can be traded publicly under USER.
Company data and valuation marks are estimates and may be incomplete, stale, erroneous, or revised.
Founded
2007
Employees
1,000–2,000
Total Funding
$145.5M
3 rounds
Total raised $145.5M across 3 rounds
Funding data and valuation marks are estimates and may be incomplete, stale, erroneous, or revised.
Last updated 06-25-2026
Latest Round
Type
Series F
Date
March 2020
Amount
$100M
Valuation
—
Lead Investors
| Date | Round | Amount Raised | Valuation | Lead Investors |
|---|---|---|---|---|
| March 2020 | Series F | $100M | — | Insight Partners |
| January 28, 2015 | Series C | $45.5M | — | Accel Partners |
| September 6, 2012 | Series A | Not disclosed | — | OpenView Venture Partners |
Eric Johnson
Chief Executive Officer
Andy MacMillan
Senior Advisor (former CEO)
Mark Chamberlain
Chief Financial Officer
Josh Maltz
Chief Operating Officer
Mona Sabet
Chief Corporate Strategy Officer
Darrell Benatar
Co-Founder
Dave Garr
Co-Founder
Competitor list is illustrative and may be incomplete, stale, or erroneous.
Qualtrics
Experience management platform spanning customer, employee, product, and brand experience; offers user-research and digital-experience modules that overlap UserTesting's CX testing scope.
Maze
Continuous product discovery platform offering prototype testing, surveys, and usability tests with strong Figma integration; positioned as a lower-cost UserTesting alternative.
dscout
Mobile-first qualitative research platform specializing in remote diary studies, video uploads, and longitudinal in-context user research.
Lookback
Remote user research tool focused on live moderated and unmoderated sessions with time-stamped collaboration and observation features.
Optimal Workshop
UX research suite specializing in information architecture validation (card sorting, tree testing) plus first-click testing and qualitative tooling.
User Interviews
Participant recruitment marketplace and research operations platform used to source qualified testers for usability and customer research studies.
Yes, UserTesting is publicly traded under the ticker symbol USER on the NYSE. The company went public in November 17, 2021.
UserTesting trades under the ticker symbol USER on the NYSE. It began trading in November 17, 2021.
UserTesting (USER on the NYSE) shares can be purchased through any standard brokerage account — including Fidelity, Charles Schwab, TD Ameritrade, and online platforms like Robinhood or E*TRADE. Search for the ticker USER to place an order.
UserTesting went public in November 17, 2021 via ipo. UserTesting completed its IPO on the NYSE under ticker USER on November 17, 2021, pricing 10M shares at $14.00 (below the $15-$17 range) for $140M in gross proceeds. Approximately one year later (October 27, 2022), Thoma Bravo and Sunstone Partners announced a definitive agreement to acquire UserTesting in an all-cash take-private valued at ~$1.3B. The transaction closed on January 11, 2023, at which point UserTesting common stock was delisted from the NYSE and the company was combined with UserZoom (a Thoma Bravo portfolio company since April 2022) to form a unified CX/UX insight platform. UserTesting is currently a private, sponsor-owned business; no fresh IPO has been announced.
UserTesting raised $145.5M across 3 disclosed funding rounds prior to its public listing.
UserTesting was co-founded by Darrell Benatar, and Dave Garr in 2007.
UserTesting is headquartered in San Francisco, CA, USA.
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