Directly is an AI-powered customer service automation platform that integrates with contact centers to understand customer issues, automate common requests, and engage networks of expert contributors to train and improve virtual agents and chatbots. Founded in 2011 by Antony Brydon, Jeff Patterson, and Jean Tessier, Directly's expert-in-the-loop AI platform was used by enterprise customers including Airbnb, Microsoft, and Samsung to deflect support tickets and improve CSAT. In March 2022, CSS Corp (now Movate) acquired Directly's OnDemand business unit, including its GigCX services platform and global network of freelance experts.
Directly has been acquired
This company is no longer available on our private secondary market.
Company data and valuation marks are estimates and may be incomplete, stale, erroneous, or revised.
Founded
2011
Employees
11–50
Total Funding
$51M
3 rounds
Latest Valuation
$0.12B
May 20, 2020
Total raised $51M across 3 rounds
Funding data and valuation marks are estimates and may be incomplete, stale, erroneous, or revised.
Last updated 06-25-2026
Latest Round
Type
Series B (final close)
Date
May 20, 2020
Amount
$11M
Valuation
—
Lead Investors
| Date | Round | Amount Raised | Valuation | Lead Investors |
|---|---|---|---|---|
| May 20, 2020 | Series B (final close) | $11M | — | Triangle Peak Partners |
| January 28, 2020 | Series B Extension (Samsung NEXT-led) | $20M | — | Samsung NEXT |
| April 10, 2018 | Series B | $20M | — | Northgate Capital |
Antony Brydon
Co-Founder & CEO
Jeff Patterson
Co-Founder
Jean Tessier
Co-Founder
Competitor list is illustrative and may be incomplete, stale, or erroneous.
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